Set up a receipt printer
Print receipts at the bar or the till from Where2. The printer connects over the internet with a short code, so there is nothing to set up on your network.
What you need
A Star CloudPRNT printer
For example the mC-Print3 or the TSP143IV.
Or an Epson TM printer
With Server Direct Print, for example the TM-m30III.
Internet and paper
Power, wifi or a network cable with internet, and a roll of 80 mm or 58 mm thermal paper.
Set up in 3 steps
The code and address below are examples. Where2 shows yours when you add the printer.
Star printers
Add the printer in Where2
Open Printers (in your phone ordering settings, under More options), tap Add printer and pick Star. Where2 shows a code like K7M4-QX9P and an address.
K7M4-QX9PEnter the address in the printer
Open the printer's settings page in a browser, or the Star Quick Setup Utility app. Go to CloudPRNT, switch it on, paste the address into Server URL, set the polling interval to 3 seconds and save.
https://api.where2.ca/p/K7M4QX9P3 secondsWait for Connected
Where2 shows Connected within a few seconds.
Connected ✓Epson printers
Add the printer in Where2
Open Printers (in your phone ordering settings, under More options), tap Add printer and pick Epson. Where2 shows a code like K7M4-QX9P and an address.
K7M4-QX9PEnter the address in the printer
Open Epson Web Config in a browser (or EpsonNet Config on a computer). Go to Server Direct Print, switch it on, paste the address as the server URL, set the interval to 3 seconds and save.
https://api.where2.ca/p/K7M4QX9P3 secondsWait for Connected
Where2 shows Connected within a few seconds.
Connected ✓Test it
Tap Test print next to the printer in Where2. A slip with your venue name comes out and Where2 shows Printed ✓. That is it: receipts now print there. With more than one printer, give each a section name (Bar, Patio) so receipts go to the right place; the first printer takes everything else.
Troubleshooting
Online means the printer called Where2 in the last 15 seconds. Check that it has power and that its network light is on, then print its network status slip to see its address. Switch it off and on once.
Printers cannot use a guest wifi that asks you to accept terms on a page. Use the main wifi or a network cable, and check that other devices on it can open a website.
A code works for 24 hours until the first printer uses it, and then only for that printer. If you mistyped it, or it expired, tap Replace on the printer in Where2 and enter the new address.
A printer with the wrong date or time rejects secure connections. Set the printer's date and time, or switch on network time, then try again.
Check that the cover is closed and there is paper. Where2 keeps the receipt and tries again when the printer is ready.
Thermal paper only prints on one side. Turn the roll around so the shiny side faces the print head.
The printer asks Where2 for work every few seconds. Set the interval to 2 or 3 seconds in the printer's settings.
Tap Replace at the old venue (or Delete), add the printer at the new venue, and enter the new address in the printer.
Still stuck?
Open Help on the Printers screen in Where2. On paid plans you can also ask the AI helper about your printer. Or talk to us.
Contact us